Shipping and delivery policy

Once you've placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. 

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Sophtimus Artis Solutions SRL will not make any refunds and will not resend the Product.

For Clients in the European Economic Area or the United Kingdom, the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

Clients  in Germany, the risk of loss and damage to Products pass to you in the moment after the shipment with the Products has crossed the German border (“Moment of Risk Transfer”). In such case, Sophtimus Artis Solutions SRL will bear the full legal responsibility for the loss of or damage to Products sent to Customers in Germany in case such loss or damage to Products has verifiably occurred before the Moment of Risk Transfer. 

If carrier tracking indicates that a Product was lost in transit, the Client may make a written claim for replacement of  the lost Product in compliance withreturn policy of Sophtimus Artis Solutions SRL. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to Sophtimus Artis Solutions SRL investigation and sole discretion. Sophtimus Artis Solutions SRL cannot guarantee delivery to P.O. boxes.

While we may provide delivery estimates, we can't provide guaranteed delivery dates. Once Sophtimus Artis Solutions SRL receives payment for your order (including delivery fees), we fulfill the order and pass it onto the carrier. 

We deliver to most places in the world. The client shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.

Ownership of the Products will only pass to Customer after we receive full payment of all sums due in respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier.